Privacy Policy

Super Gamers Live ("we", "our", "us") respects your privacy. This page explains what we collect, why, and what control you have.

Last updated: 04/01/2026

Information We Collect

When you place an order: your name, email, shipping and billing address, phone number, order details, and payment confirmation. Full payment card details are handled by our payment processor and are never stored on our servers.

When you browse: device type, browser, IP address, referral source, and pages viewed. This is collected via cookies and similar technologies.

When you contact us or sign up for marketing: whatever information you choose to share, plus your consent status for marketing.

How We Use Your Information

To process, fulfill, and deliver your orders
To communicate about your order (confirmations, dispatch, delivery)
To provide customer support
To prevent fraud and secure our store
To comply with legal and tax obligations
To send marketing emails only if you've opted in — you can unsubscribe from any email
To improve our store, product range, and customer experience

Who We Share Information With

We do not sell your personal data. We share limited information only with trusted service providers who help us run the store:

Shopify — our e-commerce platform
Payment processors (e.g. Shopify Payments, PayPal, Stripe) — to charge and refund payments
Shipping carriers — to deliver physical orders
Email and marketing tools — only if you've opted in
Analytics providers (e.g. Google Analytics, Meta) — usually in an aggregated or pseudonymised form
Government or law enforcement — only where legally required

Cookies

We use cookies to keep your cart working, remember your preferences, understand how the store is used, and — with your consent — for marketing. You can control cookies through your browser settings; disabling essential cookies may break parts of the store.

Your Rights

Depending on where you live, you may have the right to:

Access the personal data we hold about you
Correct inaccurate information
Request deletion of your data (subject to legal retention obligations)
Object to or restrict certain processing
Withdraw marketing consent at any time
Request a portable copy of your data

To exercise any of these, email help@supergamerslive.com. We respond within 30 days.

Data Retention

We keep order and account information for as long as needed to provide our service, comply with tax and accounting law, and resolve disputes. Marketing data is kept until you unsubscribe.

Security

We use encryption (HTTPS), PCI-compliant payment processing, and reasonable technical and organisational measures to protect your data. No system is 100% secure, but we take this seriously.

Children

Our store is not directed at children under 16. If you believe a child has provided us with personal information, contact us and we'll delete it.

International Transfers

Your information may be processed in countries outside your own — including where our service providers are based. We rely on standard contractual safeguards where required by law.

Contact

Privacy questions: help@supergamerslive.com