Returns & Refund Policy

30-Day Money-Back Guarantee. We stand behind every product we ship. If something isn't right, or for any reason at all, we'll make it right — fast.

Physical Products (Consoles, Accessories, Physical Games)

You have 30 days from the delivery date to request a return on physical items.

• Unopened, in original condition — full refund to your original payment method.
• Defective, damaged, or wrong item shipped — full refund plus we cover return shipping. Send us a photo and we handle the rest.
• Opened but functional — refunds considered case-by-case; a restocking fee of up to 15% may apply.

Digital Products (Game Codes, Digital Licenses, Subscriptions)

Digital items are refundable only if the code has not been revealed, redeemed, or activated. Once a code is delivered and viewed, it is treated as consumed — this is standard across the industry and protects both buyers and the store from fraud.

• Code never delivered or non-functional on arrival — full refund or free replacement, always.
• Wrong region or wrong platform — if you notified us before redeeming, we'll swap or refund.

How to Start a Return

Email help@supergamerslive.com with your order number and a short description (photos help for damaged items). We reply within 24 hours, most of the time much faster.

Refund Timeline

Once we receive your return (or approve a digital refund), we process it within 2 business days. Your bank or card issuer typically takes another 5–10 business days to show the refund on your statement.

Non-Refundable

• Digital codes that have been revealed or redeemed
• Items returned after 30 days from delivery
• Items damaged by misuse, drops, or liquid contact
• Gift cards

Order Cancellations

Contact us within 2 hours of ordering to cancel before we dispatch. Once shipped or the digital code has been sent, follow the returns process above.

This policy doesn't affect any statutory rights you may have under the consumer protection laws of your jurisdiction.